Shipping, Returns & Cancellations

Shipping

We ship with FedEx. Someone 21 or older must sign for the delivery; we never leave wine at the door. If a delivery is missed or rerouted, the carrier’s extra charges are billed to you.

Wine is sensitive to extreme seasonal weather. During summer and winter conditions, we use temperature-controlled shipping, which takes up to 14–21 days. Your tracking link will update once the shipment reaches your local delivery hub. Please note that we are not responsible for weather damage once the carrier picks up your wine.

We can’t ship to Alaska, Arkansas, Delaware, Hawaii, Mississippi, New Jersey, Rhode Island or Utah.

Damaged or Faulty Wine

If a bottle arrives broken, corked or flawed, we’ll replace it or refund it. Email info@valledeinez.com or call (805) 686-8500, and we’ll tell you how to send the bottle back, with whatever wine is left in it. Once it arrives, we refund the wine, and the shipping too.

By law, we can only take back wine that is corked or flawed. We can’t accept wine damaged by weather in transit, or ordered by mistake.

Canceling an Order

You can cancel an order before it ships: email or call us with your order number. Canceled orders carry a 15% restocking fee, plus any carrier charges.